Tickets and billing
Technical help via in-app Feedback or [email protected]. Billing and license recovery below.
Install, license, or update questions? Try Docs → Troubleshooting first.
Discord community
Chat with other users, discuss releases, and open optional ticket threads on our Discord server. Join Discord Official support does not require Discord — use Feedback or email below.
Email support
Email [email protected] with Trading Bot Feedback in the subject and your ticket ID if you have one. In-app Feedback (Settings → Feedback & support) is preferred — it attaches diagnostics automatically.
Submit a ticket
In Command Center, open Feedback, describe the issue, and submit.
You receive a reference such as fb-20250603-a1b2c3 — include it in any follow-up to
[email protected].
Diagnostic context is attached automatically. Discord is optional and not required.
Response expectations
Tickets are reviewed on business days. Complex issues may require a follow-up with logs from
scripts\setup_check.py. Check Settings → Check for updates before reporting a bug that may already be fixed.
Refund policy
Lemon Squeezy (purchase on Pricing): email [email protected] from your order email, or open an in-app Feedback ticket (category Other / billing). Approved refunds deactivate your license key on our verify service.
Microsoft Store purchases are refunded through Microsoft — not through Lemon. Contact Microsoft for Store orders; contact us for license or technical questions after a Store refund.
License and billing
For lost keys or payment receipts, email [email protected] from the address used on your Lemon Squeezy order (or describe the purchase so we can verify it).