Tickets and billing

Discord community

Chat with other users, discuss releases, and open optional ticket threads on our Discord server. Official support does not require Discord — use Feedback or email below.

Email support

Email [email protected] with Trading Bot Feedback in the subject and your ticket ID if you have one. In-app Feedback (Settings → Feedback & support) is preferred — it attaches diagnostics automatically.

Submit a ticket

In Command Center, open Feedback, describe the issue, and submit. You receive a reference such as fb-20250603-a1b2c3 — include it in any follow-up to [email protected]. Diagnostic context is attached automatically. Discord is optional and not required.

Do not paste API keys or secrets into tickets or email. Redact .env contents if you share logs.

Response expectations

Tickets are reviewed on business days. Complex issues may require a follow-up with logs from scripts\setup_check.py. Check Settings → Check for updates before reporting a bug that may already be fixed.

Refund policy

Lemon Squeezy (purchase on Pricing): email [email protected] from your order email, or open an in-app Feedback ticket (category Other / billing). Approved refunds deactivate your license key on our verify service.

All paid licenses are sold through Lemon Squeezy on this site.

We encourage opening a support ticket before requesting a refund — many issues are setup questions we can fix quickly.

License and billing

For lost keys or payment receipts, email [email protected] from the address used on your Lemon Squeezy order (or describe the purchase so we can verify it).

New purchase: Pricing. Install: Download. Release notes: Changelog.